Employee Zone

    

Depot Repair Service

Depot Repair Service
The customer is responsible to contact their local NBS Service Office to request a RA# or RMA# (Return Authorization Number/Returned Materials Advice). After receiving the RA/RMA#, the customer then properly boxes and returns the defective unit with a detailed description of the problem to the NBS Depot Repair Center . To avoid potential shipping damage, NBS recommends that the defective unit be shipped using its original packaging. If the original packaging is no longer available, new packaging can be obtained through NBS upon request.