NBS offers a variety of service maintenance options to fit the needs and requirements of our customers. Below is a listing and brief description of each option. For complete details on our Maintenance Programs, please contact your NBS customer service representative

On-site Service
Whenever a customer places a service call through their local NBS Service Office, a local technician is dispatched on-site to perform service. Standard on-site service is available Monday through Friday, during normal business hours. On-site service coverage can be provided under an Annual Maintenance Agreement or on a Time & Material basis. Optional on-site service coverage is also available outside our standard service coverage hours.

Depot Repair Service
The customer is responsible to contact their local NBS Service Office to request a RA# or RMA# (Return Authorization Number/Returned Materials Advice). After receiving the RA/RMA#, the customer then properly boxes and returns the defective unit with a detailed description of the problem to the NBS Depot Repair Center . To avoid potential shipping damage, NBS recommends that the defective unit be shipped using its original packaging. If the original packaging is no longer available, new packaging can be obtained through NBS upon request.

Time & Material Service
With Time & Material service, the customer is responsible to pay for each service call performed. Charges will include onsite labor hours, travel hours portal to portal including all travel expenses (mileage, parking and tolls), and parts.